The Gift of Care – how Care Work brings its own Rewards

The season for giving and receiving is fast approaching!  So, as part of our campaign to promote careers in care, we think it’s the perfect time to talk about the more personal gifts and rewards of care work.  Of course, working in care can be challenging at times – particularly at Christmas – but what we give to our practice in care can bring its own rewards to both client and care worker, all year round! 

First, here are some of the personal ‘gifts’ that compassionate and attentive care can offer to service users, beyond the practical support we often think of when we consider care work… 

Gifts of Compassionate Care

Gift of Encouragement 

People are more likely to respond positively to the advice given by those they trust and like, and personal assistants often act as a bridge between treatments, family wishes and those of the service user. Through the rapports they build, care staff can gently encourage important positive changes, like following treatments, eating well, or taking light exercise, to improve the wellbeing of those they support. 

Gift of Company 

A study by Age UK suggests that nearly half of adults (7.7 million) aged 55+ have experienced depression. When we feel down, our perceived circle of support diminishes too; we can feel that we have very few people to call on, worsening our sense of isolation. Providing a friendly ear to listen, or a little burst of banter during what is, for a care worker, likely a very busy shift, can lift a person’s spirits and brighten the rest of their day. 

Gift of Dignity 

Dignity, of course, is a right, not a gift – but the fear of losing it can be a huge barrier for many when it comes to receiving care. Ultimately, care staff – from Personal Assistants to Team Leaders – are there to support a person to live as independently as possible, with the dignity and respect that we all have a right to.  However, very often it’s the small things that care workers do through their own compassion that boosts service users’ morale and enables them to reconnect with their sense of place in the world. 

The Rewards of Giving Care

By taking the opportunity to focus on your own self-development and growth, you’re more likely to feel fulfilled in your personal life as well as your professional life. And as a care worker, there is much more to the role than salary and security! Here are some of the more unspoken gifts that care work can bring to those who put their heart into their profession …  

The Gift of Gratitude 

We often complain about personal situations that we feel are unfair or unjust – it’s human nature. Working in social care, however, we are more likely to gain a wider perspective and a sense of admiration for those who stay strong in difficult circumstances, helping us to live with greater gratitude, and deepening our compassion for others. 

The Gift of Learning 

We never stop learning!  And aside from the great training that care staff receive, the act of working with such disparate personalities, and with a myriad of different needs can really help you to become a more practical and switched-on human being!  As you find solutions to everyday problems, and take on many new skills, you’ll also find much of what you learn to be useful and transferable to your personal life. 

The Gift of Giving! 

When we give ‘above and beyond’ our duties in care, it can be transformational; for us, those we support – and for other staff who will emanate you! Psychologically, the greater our investment in something, the more value it has to us on a personal level. In other words, the more we give, the more we care.  And whilst there will be good days and hard days as a care worker, knowing that your kindness and compassion, as well as your time, have made a real difference to someone’s life, can help make it one of the most rewarding professions around! 

These are just some of the many ‘gifts’ that come from working in the caring profession. Have more? Let us know in your application form – we’re hiring!

10 Great Reasons to Consider a Career in Care

Demand for home care staff has never been higher, so if you’re looking for a career change, this might well be for you! 

Here’s the skinny on the top 10 reasons to consider care as a career … (and yes, we’re hiring at Social Care Alba!) 

1. It’s Rewarding! 

Of course, job satisfaction is crucial to a happy work-life! And as a care worker, you are supporting people who will often really appreciate your help and your presence. For the majority of people, you are working to provide them greater independence to live a better quality of life, and knowing that you are really making a difference for those you support, can make care work an immensely satisfying job.   

2. Offers Flexibility  

Whatever your commitments, whether that’s family, lifestyle activities or simply a better work-life balance, a job in care can allow you to work around them. In fact, whilst many people take up social care to work around their families – many never leave the profession, enjoying as they do, the flexibility to work reduced or changing hours to suit their needs! At SCA, we strive to ensure that our staff have the flexibility to work hours that accommodate their commitments, with guaranteed hours for job security. 

3. A Sense of Belonging 

You are one of the key people in the lives of those you support, so you’ll get to know them well. But there’s also a sense of belonging within your team, as you work with, and support, each other. As an employer, Social Care Alba knows how important it is to feel ‘a part of something’; that’s why we put a lot of emphasis on growing strong, supportive teams, with mentoring, training, and social activities, including the occasional night out! 

4. Personal Development  

Working with vulnerable people, you will learn so much about others – and yourself!  There will be difficult situations and decisions that you will be part of, and this will test your strength and resilience. However, you will also gain a deeper understanding of the difficulties that vulnerable people face on a day-to-day basis, and, with that, a greater sense of empathy, responsibility, self-awareness and frequently – diplomacy!  

5. The Perks  

These vary between care companies, but can really make the difference between a good job and a great job! Alongside our in-depth professional training, SCA also offers a £500 Welcome Bonus, enhanced overtime of 20%, and access to our Mentorship Programme, as well as a 3-year career plan, guaranteed hours and permanent contracts to boot!. Our belief is that valued people make the best care staff, so our ‘perks’ are our way of giving back to our team for the hard work they do. 

6. Training Opportunities  

As a profession, care work requires first-class training to ensure that staff recognise and can effectively implement the standards required by a whole host of professional bodies. This is a huge plus for those who undertake the training, providing many transferable skills as well as a pathway to advancing their career. Everyone at SCA benefits from an annual learning and development plan, and can take part in many additional practical and online courses. These range from workshops and courses in dementia technology, to SVQs and support for an MSC in Social Work. Many of our staff are also working with the Bill and Melinda Gates Foundation – so there are opportunities abound for those who want to get ahead in their care career!   

7. Community  

Being an active part of supporting your community is rewarding in itself, but there’s a bigger picture here. Our care staff act as a vital link to other groups and support systems that may be able to provide further help to those you support. As part of your care role, you will be out in the community on a daily basis, and get to know many people whom you might not otherwise meet. This can bring forth many other opportunities to get involved in your community in ways you would not think of! At SCA, we keep abreast of events and activities that could benefit those we support – and our teams! 

8. Practical Hands-on Role 

Love being hands-on? As a care worker, you will be providing a wide range of support, from personal care and medication administration to housework, shopping and assisting with specific social needs of the individual. That’s why a practical mindset and a ‘can-do’ attitude is key in care work, and if you have that on your Work Wishlist, this role provides the perfect opportunity to utilise your skillset – and thrive in your job!   

9. It’s also Challenging!  

There’s no question that care provision can be supremely challenging at times; however, that’s exactly what can make the job worthwhile, with no two days alike, as one of our staff explained;  “As a personal assistant, I enjoy the day-to-day tasks, but it’s the difficult situations that really bring home how important my job is – that’s what gives me a real feeling of accomplishment”.  Wise words indeed! If you’re up for a challenge, don’t mind late or early shifts, and can keep your cool when things get tricky, this job is for you!  

10. Career Advancement  

Of all the great reasons to consider working in home care provision, the security of embarking on a long-term career is definitely ‘up there’! Over time, your skills, expertise and experience makes you an invaluable part of a team, able to manage, mentor and motivate others as they learn the ropes, or struggle with challenging parts of the job. From Personal Assistant to Senior Personal Assistant – right through to Team Leader, you can maximise your skillset, knowing that you have a ‘job for life’ and the security that comes with it. 


So, now that you have some of the key incentives that propel so many to work in the care profession, why not get in touch with us at Social Care Alba? Let us help put you on track to a rich and rewarding career in care.

Contact us today.

November Newsletter

Listen to this update as a newscast

Christmas – It’s coming to the festive time of year again!

Can you please consider the support you will require over the Christmas and New Year’s period?
We want to make Christmas as special as possible for everyone and would like to support you and your families where possible. If you do not require visits because of family visitors, then please let the office know as soon as possible.


Temperature checking and COVID testing

One of the simplest things you can do is check your temperature to see if you have an infection. Everyone visiting our offices have their facial ID scanned and temperature checked automatically.

Did you know our staff take weekly COVID tests?
If they have been in contact with someone who is confirmed to be positive, then these are done daily. This ensures we keep everyone as safe as possible.


PPE – Personal Protective Equipment

Hand Washing – Handwashing is a highly effective way of preventing the spread of infection. Where handwashing is not possible then alcohol-based gels can be used. To learn correct handwashing technique watch this video:

Gloves – Are an important part of your PPE. However, the highest risk comes when you remove your gloves. Here is a simple video showing the correct removal of gloves:

Wearing a mask helps you protect others from infection.
By doing this simple thing we can reduce the risk of Covid and Flu transmission this winter. Watch how to wear a mask correctly:


Cleaning

Did you know door handles, phones and remote controls have more bacteria than a toilet seat?
Can I please ask everyone to clean these and other surfaces with an anti-bacterial cleaner twice a day.


Flu and COVID vaccines

If you haven’t had your flu or COVID vaccination yet, then can I please ask you to follow this up as soon as possible. Having a vaccination could save your life or the lives of others.

As with other vaccinations, a booster can help ensure your resilience to COVID is as high as possible. Everyone working in and being supported by Social Care Alba is entitled to a booster, so please get yours now.


How to access your COVID status

You can access your COVID Status through the free NHS Scotland Covid Status app on a mobile device. You can also download or request a copy of your vaccination status online or by phoning the COVID Status Helpline on 0808 196 8565.

Caring is not just for Christmas …

As Christmas approaches, Stephen Wilson, CEO and founder of Social Care Alba, has little time for festive preparations. Demand for home care has rocketed; due, in part, to rising post-Covid care needs and a backlog of pending hospital treatments.

However, running alongside this rising demand is a UK-wide shortage of care staff; with Covid and Brexit, the key culprits. Consequently, increasing numbers of vulnerable people are struggling to receive the home care they need.   

To help tackle this shortfall locally, Social Care Alba has launched an online campaign, ‘Caring is not Just for Christmas’, which aims to encourage more people into the care profession. 

“There will be those who have worked in care before, or who are currently in related roles and are looking for a change.” explains Mr Wilson; “Our campaign is appealing to people who already understand the vital role that care staff play for those needing support, and who have the skills and mindset to make a real difference.”  

Exploring the Benefits of a Career in Social Care 

One of the issues around recruitment, suggests the CEO, is that many are unaware of the benefits of working in social care: 

“Of course, working with the community brings its own rewards;  but on a practical level, we offer long-term career paths, job stability and flexibility, first-class training and a competitive salary. At Social Care Alba, we work hard to ensure that our staff feel safe, happy and valued – they expect that of us for the hard work they do, and it shows in the high standard of care they provide to our clients”. 

Sponsorship for European Nationals 

The social care organisation has also recently been awarded a Sponsorship Licence from UK Visas and Immigration department. This is with a view to sponsoring existing European national care staff to continue – and further – their careers in the UK.  

“There is a serious shortfall in care staff right now, and we must do what we can to ensure that vulnerable people in our communities get the support they need”, Mr Wilson concludes “We are hopeful that our campaign and sponsorship options will help to spark greater interest in the profession and begin to bridge that gap locally.” 


More information can be found by following the campaign on Facebook.

September Newsletter

It has been an unprecedented time for social care across the UK.  People have been left waiting for ambulances for up to 40 hours due to a lack of paramedics.  As the government requests assistance from the M.O.D, care providers across Edinburgh await a response to their request for support from Edinburgh Council. 

In the absence of a response, we are pulling out all the stops to support existing service users now and over the Autumn and Winter periods.  There are key things you can do to help including: 

Vaccinations

Flu Vaccinations 

Influenza kills 25,000 people across the UK every year.  Whether you work for SCA or you or your loved one receives support from us, please consider getting vaccinated.  You are not only protecting yourself but potentially others at risk. 

Covid Vaccinations 

If you haven’t already had both doses of the vaccine, please act now.  If you are house bound contact your G.P for advice, or if you are mobile, please use a drop-in centre.  You can find a list of these here

Covid Boosters 

Just like the Flu Vaccine, those who had their Covid Vaccination earlier in the year will be entitled to a booster.  Whether you work in social care or you or your loved one receives support from us, please consider getting your booster when they are available. 


Herbert Protocol 

You may have seen on the news how the Herbert Protocol is helping safeguard those with dementia.  It is a simple form which gathers useful information on those with Dementia.  In the case of a missing person the completed form can be given to the emergency services and save valuable time in locating them safely.  You will be glad to hear that SCA implemented the protocol last year and continue to keep these updated.


Technology Hub 

Following a successful visit by Martin to the tech hub last month (see video and blogpost below), we are offering referrals to everyone who may be interested in getting more support at home.  Shaz our business manager is contacting the next of kin of those with Dementia as a specialist assessment by the hub to improve their lives.  If you wish to lean more, please call the office and ask for Shaz.

For those who don’t know Martin, you can find out more in Martin’s own words here:

Read more on our blog: Smart Technology to support safe and independent living

Dementia

Dementia affects the brain, making it harder to remember things or think as clearly as before. It’s an umbrella term for over 100 different types of illnesses and disease symptoms. Symptoms of dementia may include memory loss and difficulties with day to day tasks, language and problem-solving.

Dementia is not a natural part of the ageing process. It’s caused by illnesses that affect the brain. We do not yet know exactly what causes dementia. Medical researchers all over the world are working to find causes and develop treatments.

Dementia can affect every area of human thinking, feeling and behaviour, but each person with dementia is different – how the illness affects someone depends on which area of their brain is damaged.

In Scotland, over 90,000 people have dementia. It is most common in older people but can affect people in their 40s and 50s or even younger.

Types of dementia

There are many conditions which cause dementia – these are some of the most common. It is also possible to have more than one type of dementia at the same time.

  • Alzheimer’s disease: Gradually destroys brain cells and their connections. This affects how the person copes with everyday tasks.
  • Vascular dementia: Is caused by problems with the blood supply to brain cells. It can involve tiny strokes which damage small areas of the brain.
  • Dementia with Lewy bodies: It isn’t as easy to identify as some other types of dementia, so it can be hard to diagnose. It can include hallucinations and symptoms that are similar to Parkinson’s disease.
  • Frontotemporal dementia: Affects the parts of the brain responsible for decision-making, control of behaviour as well as emotion and language.

How technology can help to support dementia sufferers

Now technology is available to enhance the wellbeing, support and independence of people living with dementia.

You’ll be pleased to know that Social Care Alba is working in partnership with Edinburgh Smart Home, whereby we can contact a Digital Dementia Advisor by submitting a referral form to arrange an assessment of your needs and to identify technologies (such as smart speakers, GPS devices) that can help your carer/family to a better support. Also helping you find technology products matched to your needs.

You will receive unbiased, trusted recommendations from the dementia community and from a team of experts. This is a free service funded by Alzheimer Scotland and the Scottish Government.

All of these products have been tried and tested by families living with dementia and the Digital Team at Alzheimer Scotland, using the Alzheimer Scotland Dementia Circle testing protocols, which give us insight to their potential usefulness for other families in similar circumstances.

We don’t sell anything, but all the products are available from retailers or on the high street.

Smart Technology to support safe and independent living

At Social Care Alba we strive to provide more than just care. We work towards facilitating independence and support our clients to have a better quality of life.

We visited Edinburgh Smart Home to see how the use of smart technology solutions, can give the most vulnerable in our communities access to the tools they need to live independently in their own homes:

  • voice-assisted home controls
  • digital devices (mobile phones, tablets)
  • personal digital assistants
  • video conferencing
  • telecare and community alarms
  • home safety
Customised telephone with photos of contacts
Elements fold away easily when not used
Home entertainment centre controlled by voice and eye tracking

If you want to know more about Smart Home Technology, Social Care Alba is working in partnership with Edinburgh Smart Home, and we can contact a Digital Advisor by submitting a referral form to arrange an assessment of your needs and to identify technologies (such as smart speakers, GPS devices) that can help your carer/family better. Get in touch with us on 0131 285 1606.

*Please note we don’t sell any of these products and they are also available from retailers or on the high street.

Behind the scenes

Part of care that nobody sees, is what goes on behind the scenes to ensure people are safe.

Office staff on a typical day will be:

  • Ordering stock
  • Dealing with job applicants
  • Organising training, interviews
  • Handling visitors to the office
  • Arranging rotas and holiday requests
  • Doing a return to the Care Inspectorate
  • Meeting with social work and Edinburgh Council
  • Handling calls from staff, families and service users
  • Handling timesheets, expenses and paying wages to staff

Here is what happened over and above, on just one day this week.

NHS call to confirm a staff member is Covid positive.

This triggered our welfare plan. Immediately the staff member is removed from the rota and we have to adjust all rotas to ensure everyone is supported.

Next, 2 office staff take covid tests to staff and service users in the community to check to see if they are positive.

Later that evening the NHS called to apologise that the test was in fact negative. This meant undoing all the changes we had made and informing staff and service users not to worry.


Staff member is unwell

Staff like all of us get ill. When this happens we need to cover their shift, which may mean changes to visits.


Service user is not at home when we visit

When we visited there was no answer, we called the police for a welfare check and found the flat empty. This led to the police looking for the service user in case they were in distress. Later that day we found them well, having forgotten to inform us they would be going out.


Service user passes away

During a visit a service user became unwell, emergency services were called, sadly they passed away. Our priority was the welfare of them and their next of kin.


All these incidents were unforeseen and when they occurred our main concern is the welfare of all staff and service users. As you can see, to protect people we must react quickly. This often means visits need to be changed which can be unsettling for service users and staff. Hopefully you can see that we never change visits unless there is an immediate need to do so, but when we do it is for your welfare.

Finally, at 11pm we stopped for the day.

June Newsletter

We are living through very difficult & uncertain times as the ever present threat of COVID is still with us. We want to let you know we have been working hard to ensure you can have the best support possible during these testing times. We invested in technology, protection equipment & staff development and we will continue to look for ways to improve even further. And most importantly, we will continue to be here for you.

Read more about our our goals


Supporting your wellbeing

We will continue to ensure you experience compassion, dignity and respect. That you get the right service, your health benefits from the support we provide, and most importantly you the get the most out of life.

We will continue to invest in research and technology, support our staff with development and new staff roles to improve your wellbeing.

COVID Vaccination

You will be please to know that almost 60% of our staff have been vaccinated now. We are working hard to get all of our staff vaccinated to protect themselves and others.

We strongly encourage our clients to take their COVID vaccination when it is offered to them. If you have had both vaccinations please could you let our office know so that we can update our records.


Staff are well led

Our vision and values will continue to inform practice and we will monitor this through quality audits we share with you. Our leaders will collaborate to ensure people are supported and well led.

We are very focused on building new stronger team leaders, increase retention and deliver staff learning despite the pandemic.

We will encourage greater communication between all staff, support your career and learning needs. All staff now benefit from a 3 year career plan including pay, benefits and learning outcomes.


Creating great staff teams

We will continue to work towards maintaining our best practice recruitment approach, recruiting staff that have the knowledge, competence and skills needed to care for and support our clients. We will continue to ensure we have the right staff level and mix of skills to meet client’s needs.

We created and expanded our staff teams to implement a culture of knowledge sharing amongst the staff. We introduced pairing to improve staff involvement and teamwork.

We will continue to invest in creating new roles to provide better support to our teams and service users. We will seek collaboration from other organisations including the 3rd sector to expand our skillset.

Training

How can you be involved in Social Care Alba’s Training?

On 1st July we will be holding a Medication Administration and a Moving & Handling Workshop. If you would like to participate and give us feedback about these workshops please inform the office and we can organise this.

Staff engagement survey

We have sent out an anonymous survey to our staff to let us know about what aspects of the job they enjoy & equally things they find challenging. Also how we can improve things for them along with what kind of support they would like us to offer them to do their job better & feel happy.


Planning care and support

We will continue to encourage the involvement of family members in the support plan and invest in technology, ensuring our staff has the tools they need to assess our service users’ requirements and wishes.

Access Group

We are setting up an access group which aims to;
  • Look at how we can improve the wellbeing and health & safety of our service users by the use of smart technology in their homes.
  • Provide a monthly podcast covering the needs of service users and their family members.
  • Facilitate access to services such as advocacy, befriending or specialist support such as Dementia or Alzheimer’s.
  • Improve ways in which service users and their family members’ voices are heard and get more Involvement in the training & recruitment of care staff.

For more information on our access group, listen to our month of May podcast:


Our capacity for improvement

Looking back at what we did well and what we can do better, we will continue to improve our development plan and provide support to more people. We delivered on all areas of our Annual Improvement Plan and explored ways to further improve our capacity levels.

Amongst others we wish to improve the lives of people with dementia and those with life shortening condition. We will expand the uptake of PASS with service users and families. Collaboration with other organisations such as Vocal and Alzheimer Scotland will be a priority.


Supporting you through the COVID-19 pandemic

We never stop looking for ways to support your physical, mental or emotional health. We will keep you connected, respected and treated with dignity throughout the pandemic. This means doing everything we can to stop the spread of Covid-19. From responsive and flexible staffing to improving your knowledge and skills to stay safe.

With no end in sight just yet we will continue to respond rapidly to changes, making sure you and your loved ones are protected.

February Newsletter

We know how difficult it has been for you during these past months. We want to let you know we have been working hard to ensure you can have the best support possible. We invested in technology and staff development and we will continue to look for ways to improve even further. And most importantly, we will continue to be here for you.

Read more about our our goals


Supporting your wellbeing

We will continue to ensure you experience compassion, dignity and respect. That you get the right service, your health benefits from the support we provide, and most importantly you the get the most out of life.

2020

2020 saw us invest in new technology for staff rotas, recruitment, HR, medication and support planning. Going 100% digital allowed us to support you without interruption.

2021

We will continue to invest in research and technology, support our staff with development and new staff roles to improve your wellbeing.


Staff are well led

Our vision and values will continue to inform practice and we will monitor this through quality audits we share with you. Our leaders will collaborate to ensure people are supported and well led.

2020

2020 saw us build new stronger team leaders, increase retention and deliver staff learning despite the pandemic.

2021

We will encourage greater communication between all staff, support your career and learning needs. All staff will benefit from a 3 year career plan including pay, benefits and learning outcomes.


Creating great staff teams

We will work to maintain our best practice recruitment approach, recruiting staff that have the knowledge, competence and skills needed to care for and support our people. We will continue to ensure we have the right staff level and mix of skills to meet people’s needs.

2020

We created and expanded our staff teams to implement a culture of knowledge sharing amongst the staff. We introduced pairing to improve staff involvement and teamwork.

2021

We will invest in creating new roles to provide better support to our teams and service users. We will seek collaboration from other organisations including the 3rd sector to expand our skillset.


Planning care and support

We will continue to encourage the involvement of family members in the support plan and invest in technology, ensuring our staff has the tools they need to assess our service users’ requirements and wishes.

2020

We invested in new systems such as PASS to improve communication with our service users and family members, and eMARS to improve service user’ support with medication.

2021

We will expand the uptake of PASS with service users and families. Collaboration with other organisations such as Vocal and Alzheimer Scotland will be a priority.


Our capacity for improvement

Looking back at what we did well and what we can do better, we will continue to improve our development plan and provide support to more people.

2020

We delivered on all areas of our Annual Improvement Plan and explored ways to further improve our capacity levels.

2021

Amongst others we wish to improve the lives of people with dementia and those with life shortening conditions.


Supporting you through the COVID-19 pandemic

We never stop looking for ways to support your physical, mental or emotional health. We will keep you connected, respected and treated with dignity throughout the pandemic. This means doing everything we can to stop the spread of Covid-19. From responsive and flexible staffing to improving your knowledge and skills to stay safe.

2020

We managed to deliver support to everyone who needed it and to keep staff and service users safe.

2021

With no end in sight we will continue to respond rapidly to changes, making sure you and your loved ones are protected.