Improvement Plan 2024/2025
We listen and learn
Prioritising open communication channels, fostering a culture where staff feedback and service user input are integral. Through various mechanisms such as induction evaluations, regular supervisions, and quarterly reviews, we gather insights to improve our services continually.
Our “You Said, We Did” report serves as a testament to our commitment to address concerns promptly and effectively, ensuring a responsive and adaptive approach to meeting the needs of both staff and service users.
We recruit and develop
Dedicated to cultivating a skilled and compassionate workforce, we invest in comprehensive recruitment processes and ongoing professional development. Training sessions cover essential areas such as promoting excellence, stress management, and adherence to care standards.
We emphasise the importance of continuous learning and provide resources such as reading lists and access to policy updates to support staff in their growth and competence within the organisation.
We improve people’s lives
At the heart of our mission lies a dedication to enhancing the lives of the individuals we serve. Through active involvement of service users in decision-making processes, advocacy promotion, and personalised care initiatives like communication aids development, we strive to empower and uplift those under our care.
Our focus on safeguarding measures, including the Herbert Protocol for dementia care, underscores our commitment to promoting the well-being and dignity of all service users.
We seek ways to improve
Continuous improvement is ingrained in our organisational ethos, reflected in our proactive approach to policy review, service enhancement initiatives, and technology adoption. Regular reporting and monitoring mechanisms ensure accountability and facilitate ongoing refinement of our practices.
By fostering a culture of innovation and collaboration at Social Care Alba, we consistently seek opportunities to innovate and optimise our services, driving positive outcomes for both staff and service users alike.