February Newsletter
We know how difficult it has been for you during these past months. We want to let you know we have been working hard to ensure you can have the best support possible. We invested in technology and staff development and we will continue to look for ways to improve even further. And most importantly, we will continue to be here for you.
Read more about our our goals
Supporting your wellbeing
We will continue to ensure you experience compassion, dignity and respect. That you get the right service, your health benefits from the support we provide, and most importantly you the get the most out of life.
2020
2020 saw us invest in new technology for staff rotas, recruitment, HR, medication and support planning. Going 100% digital allowed us to support you without interruption.
2021
We will continue to invest in research and technology, support our staff with development and new staff roles to improve your wellbeing.
Staff are well led
Our vision and values will continue to inform practice and we will monitor this through quality audits we share with you. Our leaders will collaborate to ensure people are supported and well led.
2020
2020 saw us build new stronger team leaders, increase retention and deliver staff learning despite the pandemic.
2021
We will encourage greater communication between all staff, support your career and learning needs. All staff will benefit from a 3 year career plan including pay, benefits and learning outcomes.
Creating great staff teams
We will work to maintain our best practice recruitment approach, recruiting staff that have the knowledge, competence and skills needed to care for and support our people. We will continue to ensure we have the right staff level and mix of skills to meet people’s needs.
2020
We created and expanded our staff teams to implement a culture of knowledge sharing amongst the staff. We introduced pairing to improve staff involvement and teamwork.
2021
We will invest in creating new roles to provide better support to our teams and service users. We will seek collaboration from other organisations including the 3rd sector to expand our skillset.
Planning care and support
We will continue to encourage the involvement of family members in the support plan and invest in technology, ensuring our staff has the tools they need to assess our service users’ requirements and wishes.
2020
We invested in new systems such as PASS to improve communication with our service users and family members, and eMARS to improve service user’ support with medication.
2021
We will expand the uptake of PASS with service users and families. Collaboration with other organisations such as Vocal and Alzheimer Scotland will be a priority.
Our capacity for improvement
Looking back at what we did well and what we can do better, we will continue to improve our development plan and provide support to more people.
2020
We delivered on all areas of our Annual Improvement Plan and explored ways to further improve our capacity levels.
2021
Amongst others we wish to improve the lives of people with dementia and those with life shortening conditions.
Supporting you through the COVID-19 pandemic
We never stop looking for ways to support your physical, mental or emotional health. We will keep you connected, respected and treated with dignity throughout the pandemic. This means doing everything we can to stop the spread of Covid-19. From responsive and flexible staffing to improving your knowledge and skills to stay safe.
2020
We managed to deliver support to everyone who needed it and to keep staff and service users safe.
2021
With no end in sight we will continue to respond rapidly to changes, making sure you and your loved ones are protected.
